title-background Malai Sontheimer

Therapeutic Counselling

Traditional Acupuncture

Special Needs Counselling

Therapeutic Counselling

Traditional Acupuncture

Special Needs Counselling

Counsellor and Acupuncturist services, practising in Bristol UK

Malai Sontheimer BAc MBAcC Dip Psychosynthesis MBACP

Send Email or Telephone Bristol (UK) 0117 9537219 or Mobile 07762551084

Send an email to Malai Sontheimer
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Terms And Conditions

Privacy Notice for Practice and Website

This statement confirms how I Malai Sontheimer, Therapeutic Counselling and Traditional Acupuncture, Website:  www.xspecial.co.uk use and protect any information that you give to me whilst using my service.

I am committed to safeguarding and protecting your information. If I ask you for any information then it will only be used according to this privacy statement.

For the purpose of Data Protection Act 1998 and General Data Protection Regulation 2016 Malai Sontheimer is the data controller of address 20 Stanbury Road Bristol BS3 4QG.

Contact: If you wish to contact me with questions, concerns, complaints or access to your information please contact me

Malai Sontheimer, 07762551084, malai@blueyonder.co.uk, 20 Stanbury Road BS3 4QG

This policy is effective from 25/5/2018

Your Data

Information I collect: I store your name, telephone number, address and email address and other personal information that you provide to me. I will also write either brief notes of your counselling sessions or acupuncture treatments.

How I store information: I keep paper notes, recording either the themes of our counselling sessions or acupuncture treatments accordingly. These are securely stored in a locked filing cabinet. For insurance purposes they have to be kept (securely locked) for 7 years after your sessions or treatments end, when they will be destroyed. Your paper contact and appointment details will also be kept for 7 years and then destroyed unless otherwise agreed.  Any information stored online will be kept securely on a password protected computer. Any emails, texts, what’s app or other will be deleted at any time but not later than 3 months after receipt unless they form part of your notes or are needed for income tax purposes in which case they will be stored for 7 years as above. Your phone number will be stored on my mobile phone either under your first name, initials or just as a number until our work together ends at which point it will be deleted. If I change my phone then your details will be deleted on the old phone. The appointments of clients who I see at the Family Practice, 116 Gloucester Road are stored on their computer diary either under your first name or your initials. Names and phone numbers of current clients are kept in my locked filing cabinet. In the event of me being unable to work and unable to contact you myself your contact details would be shared with my professional executor in line with good practice in the profession. They would then contact you to cancel appointments and offer advice or recommendations.  

How I use this information: I will use your contact details to engage in my work with you including contacting you about appointments, keeping records and running and maintaining my business. I keep written notes in order to support me in my work with you. I will not use the above information for any other purposes than stated in this notice. If in the unlikely event that I am obliged to share information by a court of law I would always inform you first.

Your rights:  You have the right to ask to see any information that I hold about you. You also have the right to ask me to change any information that is incorrect or delete any information that I hold about you. I will do this except for any information that I need to hold for legal reasons such as my business tax purposes.

Complaints: If you wish to complain about how I hold your data in any way then in the first instance please contact me Malai Sontheimer who is the data controller of my business. If you have any further concerns which are not addressed you should contact the Commissioner’s Office at 03031231113

Breaches: I will report any data breach to the Information Commissioner, to BACP, BAcC, and to you within 72 hours if it becomes apparent that any data is stolen.

Website Privacy Statement

By continuing to use my website www.xspecial.co.uk you are accepting and consenting to the practices described in this policy and agreeing to my use of cookies described below.

Information collected

Like most websites my website uses Google Analytics (GA). This data is used to look at the number of people using the site and how they find it and how they journey through the website. It also records your IP address which can personally identify you. Google do not give me access to this.

You may also give me information such as your name, address and telephone number by telephone or by email.


My site does use cookies in order to distinguish you from other users. You are able to disable cookies which will prevent your visit being tracked. Some cookies are essential for the website to work properly. I would advise you to review and if necessary disable cookies on your internet browser regularly. Please see http://www.youronlinechoices.com/uk/ to provide you with information about cookies and http://www.aboutcookies.org/ for advice about deleting and managing cookies.

External Links Policy

This site contains hyperlinks to other public and private organisations. We provide external links for your information and convenience. When you click on these links you are subject to the policies of the owners/sponsors of these external websites. Such links should not be construed as an endorsement of the views or policies contained therein. Each external website will have its own privacy policy and way of using cookies.

Websites are subject to editing and change and www.xspecial.co.uk accepts no responsibility for the information, content and/or changes to the linked sites.

We do not:

Control or guarantee the accuracy, relevance, timeliness or completeness of information contained within a linked website.

Endorse the organisations sponsoring linked websites or the views they express or the products/services they offer.

Authorise the use of copyrighted materials contained in websites. Users must request such authorisation from the sponsor of the linked website.

Accept responsibility for transmissions users receive from linked websites. By clicking on the links, you are accepting responsibility for the security of your own and any connected computers and equipment and the data contained therein. This includes, but is not limited to preventing access to unwanted pop-ups, viruses and key logging. We recommend that any computer using this website and any linked site makes use of the safe browsing firewalls and and anti virus facilities available.


Every effort has been made to provide accurate and complete information. However, we cannot guarantee there will be no errors and assume no legal liability for the accuracy, completeness, or usefulness of any information, product, or process disclosed herein, or represents that use of such information, product, or process would not infringe on privately owned rights. Should you wish to verify any specific information given on this site, please contact Malai Sontheimer via the email links provided.

This website is subject to change. You are recommended to visit this page to view any updates to the information shown here, when re-visiting the site.

Should you wish to utilise material from this website you are requested to consult Malai Sontheimer prior to doing so.

For further information regarding use of the site and services please contact Malai Sontheimer.

Location of services: Malai Sontheimer works in Bristol, England.