Malai Sontheimer BAc MBAcC Dip Psychosynthesis MBACP
Privacy Notice for Practice and Website
This statement confirms how I Malai Sontheimer, Therapeutic Counselling and Traditional Acupuncture, Website: www.xspecial.co.uk use and protect any information that you give to me whilst using my service.
I am committed to safeguarding and protecting your information. If I ask you for any information then it will only be used according to this privacy statement.
For the purpose of Data Protection Act 1998 and General Data Protection Regulation 2016 Malai Sontheimer is the data controller of address 20 Stanbury Road Bristol BS3 4QG.
Contact: If you wish to contact me with questions, concerns, complaints or access to your information please contact me
Malai Sontheimer, 07762551084, firstname.lastname@example.org, 20 Stanbury Road BS3 4QG
This policy is effective from 25/5/2018
Information I collect: I store your name, telephone number, address and email address and other personal information that you provide to me. I will also write either brief notes of your counselling sessions or acupuncture treatments.
How I store information: I keep paper notes, recording either the themes of our counselling sessions or acupuncture treatments accordingly. These are securely stored in a locked filing cabinet. For insurance purposes they have to be kept (securely locked) for 7 years after your sessions or treatments end, when they will be destroyed. Your paper contact and appointment details will also be kept for 7 years and then destroyed unless otherwise agreed. Any information stored online will be kept securely on a password protected computer. Any emails, texts, what’s app or other will be deleted at any time but not later than 3 months after receipt unless they form part of your notes or are needed for income tax purposes in which case they will be stored for 7 years as above. Your phone number will be stored on my mobile phone either under your first name, initials or just as a number until our work together ends at which point it will be deleted. If I change my phone then your details will be deleted on the old phone. The appointments of clients who I see at the Family Practice, 116 Gloucester Road are stored on their computer diary either under your first name or your initials. Names and phone numbers of current clients are kept in my locked filing cabinet. In the event of me being unable to work and unable to contact you myself your contact details would be shared with my professional executor in line with good practice in the profession. They would then contact you to cancel appointments and offer advice or recommendations.
How I use this information: I will use your contact details to engage in my work with you including contacting you about appointments, keeping records and running and maintaining my business. I keep written notes in order to support me in my work with you. I will not use the above information for any other purposes than stated in this notice. If in the unlikely event that I am obliged to share information by a court of law I would always inform you first.
Your rights: You have the right to ask to see any information that I hold about you. You also have the right to ask me to change any information that is incorrect or delete any information that I hold about you. I will do this except for any information that I need to hold for legal reasons such as my business tax purposes.
Complaints: If you wish to complain about how I hold your data in any way then in the first instance please contact me Malai Sontheimer who is the data controller of my business. If you have any further concerns which are not addressed you should contact the Commissioner’s Office at 03031231113
Breaches: I will report any data breach to the Information Commissioner, to BACP, BAcC, and to you within 72 hours if it becomes apparent that any data is stolen.
Website Privacy Statement
Like most websites my website uses Google Analytics (GA). This data is used to look at the number of people using the site and how they find it and how they journey through the website. It also records your IP address which can personally identify you. Google do not give me access to this.
You may also give me information such as your name, address and telephone number by telephone or by email.
External Links Policy
Websites are subject to editing and change and www.xspecial.co.uk accepts no responsibility for the information, content and/or changes to the linked sites.
We do not:
Control or guarantee the accuracy, relevance, timeliness or completeness of information contained within a linked website.
Endorse the organisations sponsoring linked websites or the views they express or the products/services they offer.
Authorise the use of copyrighted materials contained in websites. Users must request such authorisation from the sponsor of the linked website.
Accept responsibility for transmissions users receive from linked websites. By clicking on the links, you are accepting responsibility for the security of your own and any connected computers and equipment and the data contained therein. This includes, but is not limited to preventing access to unwanted pop-ups, viruses and key logging. We recommend that any computer using this website and any linked site makes use of the safe browsing firewalls and and anti virus facilities available.
Every effort has been made to provide accurate and complete information. However, we cannot guarantee there will be no errors and assume no legal liability for the accuracy, completeness, or usefulness of any information, product, or process disclosed herein, or represents that use of such information, product, or process would not infringe on privately owned rights. Should you wish to verify any specific information given on this site, please contact Malai Sontheimer via the email links provided.
This website is subject to change. You are recommended to visit this page to view any updates to the information shown here, when re-visiting the site.
Should you wish to utilise material from this website you are requested to consult Malai Sontheimer prior to doing so.
For further information regarding use of the site and services please contact Malai Sontheimer.
Location of services: Malai Sontheimer works in Bristol, England.